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Soleus Sync Troubleshooting

 

    Soleus Sync downloads and instructions: 
    Need help regarding software issues?
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    Soleus Sync Guides
    for Windows:
    1. How to:
    - Upload your data files to Soleus Sync 
    2. For error messages: 
     - Check your driver 
    3. Issues with one of your data files? 
    -Send us your data files
     Soleus Sync Guides
    for Mac:
    1. How to:
    Upload your data files to Soleus Sync
    2. For error messages:
       - Check your driver
    3. Issues with one of your data files?
       - Send us your data files

       

       

       How to plug your Soleus GPS device into your computer's USB port:

      1. Attach your Soleus device to the 4 prong charging cable, and plug the cable into a USB port on your computer.
      2. Make sure that there are 4 prongs in the clip when you open it, rather than just 2. (The 4 prong cable will upload whereas the 2 prong cable is for charging only)
      3. When you plug the cable into a USB port, the face of the device should give you an indication that it is now charging. This lets you know that the device is connected to your computer.
      4. If you do not see that your device is charging please push the clamp a little harder so that the prongs get a good connection.
        [Various models will be different from one another, but they all indicate the percentage of charge on the device.]

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