Soleus Sync Windows FAQ
Troubleshooting issues with Soleus Sync Windows Software
Windows (Windows XP or newer) 32bit or 64bit?
|Soleus Sync for Windows - 32bit only||Download Soleus Sync, Win32 - version 2.131206|
|Soleus Sync for Windows - 64bit only||Download Soleus Sync, Win64 - version 2.131206|
|Documentation for Windows|
Please make sure you have done this before emailing or calling:
Do you have our latest software? How to check
- Downloaded and installed latest software
- Exit Soleus Sync software
- Insert cable with watch attached
- Start Soleus Sync software
- Click on SEARCH FOR DEVICE button
- Says "Fetching data from your Soleus Device
- Your device data shows on screen
Your Soleus Sync Software is update to date and still having issues
- Does Soleus Sync recognize your device?
- Before clicking on the Soleus Sync software, plug the cable into the USB port and attach your watch to the cable prong.
- Click on SEARCH FOR DEVICE
If you get an error message:
After completing the above steps you still have problems, please email us.