Windows 7 Check for Old Software
Go to the Start button on your computer, and find the Control Panel link in the right column that pops up.
Click on Control Panel, then look for the Programs and Features item. Your control panel might be a list or a window of icons. Double click on Programs and Features.
You will get a list of programs installed on your computer. We are looking for anything with "USBXpress" or "Soleus GPS" in the list, such as:
If you do not see any items with "USBXpress" or "Soleus GPS" then you should check your device driver.
If you see any thing with "USBXpress" or "Soleus GPS" then you will uninstall them, and you will also uninstall Soleus Sync 2 if it is installed. Before you begin this step, unplug your Soleus Cable from the computer.
To uninstall a program in the list, simply click on it and press either the Remove button or Change/Remove button. You will have to do them one at a time, and it might take a few minutes for each of them to finish uninstalling. If you are prompted to restart your computer, then select the Yes button. Be sure you have saved any open documents, spreadsheets, etc before restarting your system.
Once you have uninstalled all of the items listed below, then install Soleus Sync 2. If you have trouble after that, contact us.