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Soleus Sync Debug

If you have any issues with the application after installation you can help us resolve it by following these steps:

  1. Go to Settings Menu in the upper left corner of the app, move down to the Debug option, and check the Debug option to the right.
    • This should pop up a Message Log box.
  2. Click the Search for Device button to refresh the grid with activity from your device.
    • Notes should get written to the Message Log as the app is working.
  3. Go to the Settings Menu, move down to the Debug option, and check the Show Debug Data to the right.
    • This should pop up a file called, SSdata.txt.
  4. Send me the SSdata.txt file, and copy any lines from the Message Log that talk about Devices or Serial Ports, such as:
    • Found device: /dev/tty.SLAB_USBtoUART
    • Connected to serial port:  /dev/tty.SLAB_USBtoUART : Serialio.SerialPortLocal@2c170a23
    • Successfully linked to device: 450d040f000053
    • Fetching data from device

 

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